At Ownz.top, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
- Return Period: You have 2 days from the delivery date to return an item.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Receipt or Proof of Purchase: Please provide your order confirmation email or receipt as proof of purchase.
Return Process
- Contact Us: Before returning your item, please contact our customer service team at +92 336 3781931 within 2 days of receiving your order.
- Return Authorization: We will provide you with a return authorization and instructions on how to send your item back to us.
- Shipping Costs: Customers are responsible for paying the shipping costs for returning the item unless the return is due to our error (e.g., wrong item sent, defective product).
Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved Refunds: If your return is approved, we will process your refund within 7 days.
Exchanges
- If you need to exchange an item for a different size or color, please contact us at +92 336 3781931. Exchanges are subject to product availability.
Shipping Errors and Defective Products
- If you receive a wrong or defective item, please contact us immediately at +92 336 3781931 with details and a photo of the product. We will cover the shipping costs for returning and replacing the item.
Contact Us
If you have any questions about our return policy, please contact us at: +92 336 3781931